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CIEH Level 2 Award in Conflict Resolution and Personal Safety

Introduction

This course helps organisations protect their staff as well as their organisational and operational effectiveness in a much forgotten area of health & safety training. It enables employees to protect themselves in the face of confrontational behaviour.

Work-related violence is on the rise and yet employers have a duty of care to provide a safe place of work. This is not easy in environments where the potential for conflict and aggression is high. Zero tolerance initiatives and commitment to prosecution have brought improvements in organisations like the NHS, London Underground and many pubs and clubs that now work together to monitor and bar known troublemakers. Yet high staff turnover and a lack of training mean many people are still vulnerable to physical and psychological damage. The costs to businesses can be very high indeed.

Who will benefit?

This qualification will benefit any worker who has to deal with the public, either in the public or private sectors. It will help staff and managers recognise potential problems before they arise and develop the skills to defuse conflicts before they escalate to serious confrontation and violence with the aim of making a safer working environment.

Learning outcomes

Successful completion of the training programme and assessment will enable candidates to understand:

• the law in relation to controlling conflict and violence in the workplace
• how to assess the risks of workplace conflict
• appropriate methods to de-escalate confrontational situations
• the importance of personal safety at work

Entry Qualifications and Progression

There are no entry qualifications for this course.

Assessment

The method of assessment is a multiple choice examination at the end of the course. Candidates are required to correctly answer 20 out of 30 questions in order to achieve a Chartered Institute of Environmental Health Level 2 Award in Conflict Resolution and Personal Safety.

Programme

• The law
• The work environment
• Resolving confrontational situations
• Personal safety

Venue

Courses are held at our training centres or alternatively can be held in house at your premises.

Duration

1 day

We usually aim to start the course at 9am and finish by 5pm

Price

Public Course: £58.95 + vat per person inclusive of all training material, certificates, tea/coffee and lunch

In Company Training

If you would prefer, we can arrange for training courses to be delivered on-site at your premises. 

To discuss your company's on-site training requirements either call us on 01684 297172 or email info@soteriasafety.co.uk for a free no obligation quote

To book a course, please click the "Find Course Dates" button to find a scheduled course, or call us on 01684 297172 or email info@soteriasafety.co.uk