Public Courses

• Bookings should be made initially by telephone or email and then confirmed by completing our Booking Form.
• Full payment for the course should be made at the time of completing the Booking Form and prior to the start of the course.
• Once confirmation and payment is received, joining instructions and directions for the course, together with a receipt for your payment will be forwarded by return.
• Special arrangements can be made for companies who require an invoice prior to sending the payment, but full payment must be received prior to the start date of the course.
• Should circumstances mean that the delegate needs to transfer booking to another date, please ensure that at least 14 days notice is given prior to the start of the original course booked. This request should be confirmed in writing or by email. Should a booking be transferred to an alternative date within 14 days of the start of the course, a charge will be incurred if the course is unable to run due to insufficient numbers.
• Should there be a requirement to change the name of the delegate attending a course, please ensure that at least 3 working days notice is given prior to the start of the course.
• Please note that if a delegate does not attend a course they are booked onto and no substitute is sent, then the full cost of the course will be incurred and no refund given.
• We reserve the right to cancel any course if there are insufficient numbers to run a viable course. In such circumstances delegates will be given as much notice as possible and the offer of a transfer to another course date, or a full refund of fees paid.

In-Company Courses

• A booking for an in-company course should be made initially by telephone or email. We will then confirm all the details in writing.
• Once confirmation is received, please complete and return the Soteria Safety Booking Form. We would also require you to complete our Health and Safety Checklist prior to the start of the course (this will be forwarded by email).
• You will be charged for the agreed minimum number of delegates, even if the final number of delegates is less than this number.
• It is the responsibility of our clients to provide a safe working environment for the training course to take place unless it is agreed beforehand that Soteria Safety will provide the venue.
• We will invoice you for our services following the course and this invoice shall be paid in full within 30 days of the course.
• Certificates will not be issued until full payment is received.
• Should you need to change the date of your in-house course, 21 days notice should be given prior to the date of the course, failure to do this may result in a charge being made.
• If you have to cancel an in-house course, the following cancellation charges will apply:
  • 1.  More than 30 days prior to the course - No Charge
  • 2.  14 - 30 prior to the course - 50% of the total course fee
  • 3.  Less than 14 days prior to the course - Full Charge